The smart way to keep your stove serviced and your chimney swept every year!
- a West Dean Wood Stoves service, your local HETAS registered installation company.
The Importance of Maintenance
HETAS is a non-profit, independent body recognised buy the UK Government, they recommend the servicing of a wood burning appliance be undertaken once a year by a competent person in order to minimise the risk of chimney fire and to maintain safe operating conditions.
HETAS encourage having your chimney swept at least twice a year when burning wood or bituminous house coal and at least once a year when burning smokeless fuels.
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The best times to have your chimney swept are just before the start of the heating season and after your stove has not been used over a prolonged period. If sweeping twice a year, the second time should be after the peak of the main heating season.
Why do I need my stove servicing?
Your appliance should regularly be checked to ensure that the the components inside are not damaged or worn. If a firebrick or rope seal is broken then having this attended to helps to avoid damage to your stove and the risk of leaking dangerous gases into your room. If your stove service indicates work is required then depending on your membership you may find replacement parts are included. Alternatively your engineer will discuss repairs with you and offer you a quote.
Why do I need a sweep certificate?
In the unfortunate circumstance that you have a house fire, your insurance may ask to see evidence that you have followed manufacturer's maintenance schedule and actively maintained your appliance. Your Sweep Certificate is an official document to provide.
Why a subscription?
Rather than the stress and inconvenience of finding yourself at the back of the queue each year - or worse yet, forgetting altogether! - our subscribers are on the front foot and automatically have their service and sweep looked after by us. This avoids any downtime for your stove and is a much safer approach to using and maintaining your wood burning stove.
How much does it cost & what is included?
Your appliance should regularly be checked to ensure that the the components inside are not damaged or worn. If a firebrick or rope seal is broken then having this attended to helps to avoid damage to your stove and the risk of leaking dangerous gases into your room. If your stove service indicates work is required then depending on your membership you may find replacement parts are included. Alternatively your engineer will discuss repairs with you and offer you a quote, this may require a follow up call out charge.
Are repairs included in my membership?
If your stove service indicates repairs or replacement parts are required then depending on your membership you may find replacement parts are included. Alternatively your engineer will discuss repairs with you and offer you a quote, this may require a follow up call out charge.
What is the difference between memberships?
All our memberships include an annual stove service and sweep, identifying any maintenance needs and advising on preserving the life of your stove and using it safely and efficiently. Our Gold Membership includes generic replacement parts that our engineer will be able to provide on the day. See our membership page for more details.
Are Chimney Club sweeps qualified and trustworthy?
If you use your Wood Stove more than the average household, then it will need sweeping more often which you can arrange this with us outside your subscription.
What if I need extra sweeps?
HETAS guidance recommends having your chimney swept twice a year, once during the sweeping season and again just after the peak of the heating season.
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If your sweep advises you to sweep your chimney more than once a year then we can arrange an additional sweep outside your subscription.
I have more than one stove, can they be swept too?
The Chimney Club has memberships that include additional stoves on the same properties so you can choose a membership that suits you best. If you are a landlord or managing agent for more than one property then please contact us directly and we can discuss a bespoke package.
I am a landlord / managaing agent for multiple properties, can the Chimney Club cater for this?
Landlords and managing agents can benefit from either Premium or Gold packages and add additional stoves as needed if within the same property. If you have multiple properties then please contact us directly and we can discuss a bespoke package.
Do I need to call the Chimney Club for bookings?
Firstly, we will provide you with the details of the engineer who will be performing your service and if you have any special instructions which would help them then we would be grateful. Secondly, please ensure that your fireplace has been left unused for 24 hours as we won't be able to service a hot stove and chimney. Finally, please ensure that there is someone available at the time allocated for any needed discussions or advice.
How do I prepare for my appointment?
Firstly, we will provide you with the details of the engineer who will be performing your service and if you have any special instructions which would help them then we would be grateful. Secondly, please ensure that your fireplace has been left unused for 24 hours as we won't be able to service a hot stove and chimney. Finally, please ensure that there is someone available at the time allocated for any needed discussions or advice.